FAQ's
- Here is a list of frequently asked questions (FAQs) for Boiler Spares NI
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Ordering and Delivery
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How can I order boiler spares?
- You can order boiler spares through our website, by phone, or by visiting our store.
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What payment methods do you accept?
- We accept major credit and debit cards, PayPal, and bank transfers.
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How long does delivery take?
- Items are sent with Royal Mail. Fully tracked with live updates for the recipient. (Royal Mail aims to deliver the next working day; however can take up to 2 working days)
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Do you ship internationally?
- Yes, we can ship to other countries. Please contact us for specific shipping rates and delivery times.
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Product Information
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How do I find the right spare part for my boiler?
- You can use our online search tool, consult the boiler’s manual, or contact our customer service for assistance.
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Do you offer a warranty on your spares?
- Yes, all our spares come with a manufacturer’s warranty. The length of the warranty varies by product.
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Are your boiler spares original or aftermarket parts?
- We offer both original (OEM) and high-quality aftermarket parts. Please specify your preference when ordering.
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Technical Support
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Can you help me with the installation of the spare parts?
- While we do not offer installation services, we can provide guidance and recommend qualified technicians.
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What should I do if I receive a faulty part?
- Contact our customer service immediately. We will arrange a replacement or refund as per our return policy.
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How do I troubleshoot my boiler issues?
- Check the boiler manual for common issues and solutions. If problems persist, contact a professional technician.
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Returns and Exchanges
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What is your return policy?
- We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.
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How do I return a product?
- Contact our customer service to initiate a return. We will provide instructions and a return authorization number.
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Can I exchange a spare part?
- Yes, exchanges are possible. Please contact us to discuss the details and ensure we have the correct part in stock.
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Contact Information
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How can I contact Boiler Spares NI?
- You can reach us via phone, email, or through our website’s contact form.